This Service Agreement ("Agreement") is entered into between Poop Posse ("Company," "we," "us," or "our") and the customer ("Customer," "you," or "your"). By scheduling service, providing payment information, accepting these terms electronically, or receiving services from Poop Posse, you agree to be bound by this Agreement.
Poop Posse provides pet waste removal and related yard treatment services at the service address provided by Customer.
Services may include recurring pet waste removal, one-time cleanups, deodorizing treatments, sanitizing treatments, and other services offered by Poop Posse.
Service frequency, pricing, and selected services are determined at the time of enrollment and may be updated by mutual agreement.
Poop Posse will use reasonable efforts to locate and remove visible pet waste from accessible service areas.
Customer understands and agrees that complete removal cannot be guaranteed due to conditions including but not limited to:
Poop Posse will make every reasonable effort to remove pet waste; however, some residue, smearing, staining, or traces may remain, particularly with soft waste, diarrhea, waste affected by rain, or waste that has partially broken down before service.
Recurring services are billed in advance at the beginning of each service month.
Customer authorizes Poop Posse to charge the payment method on file for recurring service charges, applicable fees, and any amounts owed under this Agreement.
If a payment is declined, fails, is disputed, or becomes delinquent:
Customer is responsible for maintaining valid payment information.
Customers enrolling in recurring service may receive a discounted or waived initial cleanup fee.
If Customer cancels recurring service before completing the first month of service, the discounted or waived initial cleanup fee becomes immediately due and may be charged to the payment method on file.
Poop Posse operates in most weather conditions.
If weather conditions make service unsafe, impractical, or likely to damage property, Poop Posse may:
No credits, refunds, or discounts will be issued for weather-related delays because pet waste continues to accumulate and will be removed during a future service visit.
Customer is responsible for ensuring access to all service areas during the scheduled service window.
If service cannot be completed because:
the visit will be considered completed and billed in full.
Waste will be removed during the next scheduled visit.
If Customer requests an additional return trip, Poop Posse may charge a $5 return visit fee.
Poop Posse may perform service while dogs are present.
If a dog displays aggressive, threatening, or unsafe behavior, Poop Posse may immediately discontinue service.
Customer may be required to secure the dog before future visits.
Any visit that cannot be completed because of aggressive or unsafe animals will be considered a completed visit and billed in full.
Poop Posse is not responsible for pet waste deposited after service has been completed.
Collected pet waste will be double-bagged and placed in Customer's designated trash container unless otherwise agreed in writing.
Poop Posse is not responsible for trash collection schedules, container conditions, odors, or disposal issues occurring after waste has been placed in the designated container.
Customers may elect to purchase optional deodorizing, sanitizing, disinfecting, odor-control, or yard treatment services.
Poop Posse will apply products in accordance with manufacturer instructions and industry-standard practices.
Customer understands and agrees that:
Poop Posse makes no warranty that any treatment will create a sterile, odor-free, pathogen-free, or pest-free environment.
Customer is responsible for informing Poop Posse of any known sensitivities, restrictions, pets, plants, landscaping concerns, or special conditions that may be affected by treatment products.
If Customer believes waste was missed during service, Customer must notify Poop Posse within twenty-four (24) hours of the completed visit.
Poop Posse will make reasonable efforts to return and address the concern.
This guarantee does not apply to:
Customer grants Poop Posse permission to take photographs and videos of the property before, during, and after service for:
Poop Posse agrees not to intentionally disclose Customer names, street addresses, or other personally identifying information without permission.
Customers who do not wish to grant this permission must notify Poop Posse in writing before service begins.
Poop Posse reserves the right to modify service days, routes, arrival times, and scheduling due to:
Specific arrival times are not guaranteed.
Customer agrees to maintain the property in a reasonably safe condition.
Poop Posse reserves the right to refuse, postpone, or discontinue service if conditions are deemed unsafe, including but not limited to:
Customer understands that pet waste removal and yard treatment services occur outdoors and involve inherent risks associated with animals, landscaping, terrain, weather conditions, and property conditions.
Customer accepts responsibility for maintaining a reasonably safe property and acknowledges that certain risks cannot be completely eliminated.
To the fullest extent permitted by Texas law, Poop Posse's total liability for any claim, loss, damage, injury, cost, or expense arising from services provided shall not exceed the total amount paid by Customer during the thirty (30) days immediately preceding the event giving rise to the claim.
Under no circumstances shall Poop Posse be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of use, loss of enjoyment, lost profits, or property value claims.
Customer agrees to defend, indemnify, and hold harmless Poop Posse, its owner, employees, contractors, agents, and representatives from and against any claims, demands, damages, liabilities, losses, costs, expenses, and attorney's fees arising out of or related to:
This provision shall survive cancellation or termination of services.
Customer may cancel service at any time.
To avoid future charges, cancellation requests must be submitted at least forty-eight (48) hours before the next scheduled service visit.
Cancellation requests received less than forty-eight (48) hours before a scheduled service visit may result in that visit being billed and performed as scheduled.
No refunds will be issued for services already performed or for the current billing period after service has begun.
Customers canceling before completion of their first month remain subject to Section 4 regarding the initial cleanup discount.
Poop Posse reserves the right to refuse or terminate service at any time for reasons including but not limited to:
This Agreement shall be governed by and construed in accordance with the laws of the State of Texas.
This Agreement constitutes the entire agreement between Customer and Poop Posse and supersedes all prior verbal or written agreements regarding services.
If any provision of this Agreement is found unenforceable, the remaining provisions shall remain in full force and effect.
By scheduling service, submitting payment, checking an acceptance box online, signing electronically, or receiving services from Poop Posse, Customer acknowledges that they have read, understood, and agreed to this Agreement.
By providing your phone number, submitting a form, requesting information, scheduling service, or communicating with Poop Posse by text message, you consent to receive SMS/text messages from Poop Posse related to your inquiry, account, service, scheduling, billing, reminders, customer support, and general conversational messaging.
Message frequency will vary based on communication needs. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
You may opt out of SMS messages at any time by replying STOP to any message from Poop Posse. After you send STOP, we will send a confirmation message that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again.
For help, reply HELP or contact us directly at team@poopposse.com.
SMS consent is not a condition of purchase. However, if you opt out of SMS messaging, certain service communications may need to occur by phone or email instead.
For privacy-related questions, please review our Privacy Policy or contact us at team@poopposse.com.
Questions about these terms? Reach us at team@poopposse.com. Poop Posse · Lavon, TX 75166.
